We strive to ensure complete satisfaction with every purchase. If you are not satisfied, please review our cancellation and refund policy below:
- Order Cancellation:
- Orders can be canceled within 24 hours of placement by contacting our customer support team via email or phone.
- Cancellations after 24 hours may not be guaranteed as the order might have already been processed.
- Return and Refund Process:
- To initiate a return, contact our support team with your order details and reason for the return.
- Returned products must be in their original condition, unused, and with all tags intact.
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Non-Refundable Items:
- Customized or personalized rugs and items purchased during clearance sales are non-refundable.
We are here to address any concerns you may have regarding your order. Please do not hesitate to contact us for assistance.